Frequently Asked Questions
Everything you need to know about enhancing your living space with Ricardo.
What is the typical delivery timeframe for furniture orders?
Most of our home decor and furniture items are delivered within 5-10 business days. Custom or oversized pieces may take up to 3 weeks depending on your location.
Do you offer white-glove assembly services?
Yes, we offer professional assembly services for an additional fee at checkout. Our team will deliver, assemble, and place your furniture in the room of your choice.
What is your return policy for home goods?
We offer a 30-day return window for all items in their original packaging. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
At Ricardo, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber and reclaimed materials.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Ricardo account.
Do you provide fabric swatches before I make a purchase?
Absolutely. You can request up to five complimentary fabric swatches through our website to ensure the color and texture match your home perfectly.